Return and Warranty Policy

Returns Overview

Return Policy

We offer a 30-day return policy from the date of delivery. If you're not satisfied with your purchase, you can return it within 30 days for a refund, subject to the conditions below.

Items must be in original, like-new condition in the original packaging. Items that show signs of use, damage, stains, pet hair, or abuse cannot be accepted for return.

What Can Be Returned?

Most items can be returned within 30 days. However, there are some exceptions:

• Mattresses are final sale and cannot be returned unless structurally defective. Defects must be reported with photos within 12 hours of delivery.
• Clearance or final sale items (if applicable) are not eligible for return.
• Items that have been used, assembled beyond basic setup, or are not in like-new condition cannot be returned.

Restocking Fee

Items returned for reasons other than defects or damage are subject to a 25% restocking fee. This is because we cannot resell returned furniture as new.

Other Fees to Know About

• Credit card processing fee (2.5%): When you make a purchase, we pay a processing fee to the credit card company. This fee is not refunded to us when you return an item, so it will be deducted from your refund. For example, on a $1,000 item, the fee would be $25.
• Shipping costs are non-refundable: If you paid for shipping upgrades or your free shipping was a promotional value, the original shipping cost may be deducted from your refund.
• Return shipping: For non-defective returns, you are responsible for return shipping costs.

Return Window

You have 30 days from the date of delivery to initiate a return. After 30 days, items are no longer eligible for return, though warranty coverage for defects still applies (see Warranty section).

Return Process

How to Start a Return

To initiate a return, you must request a Return Merchandise Authorization (RMA) number before sending anything back. Here's how:

1. Email us at support@stampshomefurniture.com with your order number and reason for return
2. We'll issue an RMA number and provide return instructions
3. Pack the item securely in its original packaging
4. Ship the item back to our warehouse (you're responsible for return shipping on non-defective items)
5. Once received and inspected, we'll process your refund

Original Packaging Required

All returns must be in the original packaging. If you've discarded the packaging, contact us—we may still be able to help, but this could affect your eligibility for a full refund.

Who Pays for Return Shipping?

• Defective or damaged items: We cover return shipping costs.
• Non-defective returns (changed your mind, didn't fit, etc.): You are responsible for return shipping. It is your responsibility to return the item to our warehouse.

Where to Ship Returns

After you receive your RMA number, we'll provide the warehouse address and any specific instructions for your return.

Required Condition for Returns

Items must be:

• In original, like-new condition
• In original packaging
• Free of stains, odors, pet hair, or damage
• Not visibly used or abused

Items that arrive damaged, soiled, or in used condition will be deemed non-returnable and may be sent back to you at your expense.

Refunds

Refund Timeline

Once your return arrives at our warehouse, it will be inspected within 48 hours. After inspection, your refund will be processed to your original payment method. Depending on your bank or credit card issuer, it may take an additional 5–10 business days for the credit to appear on your statement.

Refund Deductions

Depending on your situation, the following may be deducted:

Defective Item Refunds

If your item arrived damaged or has a manufacturing defect, you're entitled to a full refund or free replacement at no additional cost to you.

Canceling After Shipment

If your order has already been loaded with our delivery carrier or is en route, a $119 delivery fee will be deducted from your refund—even if your order originally qualified for free shipping. This is because we're charged for every delivery loaded, regardless of whether it's completed.

Missed Delivery Returns

If you confirm a delivery appointment but are unavailable when the truck arrives, you may be charged a second delivery fee to reschedule. If the item is returned to our warehouse due to failed delivery attempts, restocking fees and shipping costs may apply.

Exchanges

Can I Exchange an Item?

We're happy to process an exchange if your order has not yet shipped. Once an order ships, exchanges are no longer possible—you would need to return the item under our standard return policy and place a new order.

How to Request an Exchange

Contact us as soon as possible at support@stampshomefurniture.com or (754) 219-4431 with your order number and the item you'd like instead. If your order hasn't shipped, we'll make the swap.

Exchanging a Shipped Item

Once an item has shipped, it falls under our 30-day return policy. You would need to return the original item (subject to restocking fees and return shipping costs) and place a new order for the item you want.

Damaged or Defective Items

Furniture Arrived Damaged?

We're sorry if this happens—contact us right away and we'll make it right. Here's what to do:

1. At delivery: Inspect all packaging before signing. If you see visible damage, note it on the delivery receipt before signing.
2. After delivery: If you notice damage after the driver leaves, take photos and email them to support@stampshomefurniture.com within 24 hours of delivery.
3. We'll assess the damage and arrange a replacement or repair.

Manufacturing Defects

If your furniture has a defect in construction or materials (not from shipping damage), contact us within 30 days with photos of the issue. We'll either:

• Send a replacement (if the item is in stock)
• Arrange a repair
• Issue a full refund

Items must not show signs of abuse or misuse to qualify for defect returns.

Shipping Damage vs. Defect

• Shipping damage: Physical damage that occurred during transit (crushed corners, broken parts, punctures). Usually visible on packaging.
• Manufacturing defect: A flaw in how the item was made (loose joints, uneven construction, faulty mechanisms). May not be immediately visible.

Both are covered, but the claims process differs slightly. Contact us and we'll guide you through it.

What Happens After You Report Damage?

Our team will assess your photos and determine the best solution:

• Replacement part: If a small component is damaged (leg, hardware, etc.), we'll ship a replacement part.
• Full replacement: If the item is readily available, we'll send a new one within 5 business days.
• Repair: In some cases, a repair may be more practical.
• Refund: If replacement isn't possible and you prefer not to keep the item, we'll issue a full refund.

Reporting Deadlines

Reporting promptly helps us resolve your issue faster and ensures your claim is processed smoothly.

Warranty

1-Year Limited Warranty

All Stamps Home Furniture products come with a 1-year limited warranty covering defects in materials and workmanship. If your furniture has a manufacturing defect within one year of purchase, we'll repair or replace it at no charge.

What's Covered

• Defects in materials
• Defects in workmanship/construction
• Structural failures under normal use

What's NOT Covered

• Normal wear and tear
• Damage from misuse, abuse, or accidents
• Damage from improper assembly or modifications
• Stains, fading, or discoloration from use
• Damage caused by pets
• Items used commercially (unless purchased for commercial use)
• Mattresses (unless structurally defective, reported within 12 hours of delivery)

How to Make a Warranty Claim

Email support@stampshomefurniture.com with:

• Your order number
• Date of purchase
• Photos of the defect
• A brief description of the issue

We'll review your claim and respond within 48 hours with next steps.

Repairs After 30-Day Return Window

While items cannot be returned for a refund after 30 days (unless defective), we offer free repair for qualifying issues within the warranty period. Please note:

• You are responsible for transporting the item to our warehouse for repair
• You are responsible for picking up the repaired item
• Items showing evidence of abuse or misuse are not eligible for free repair

Extended Warranty

We don't currently offer extended warranty plans. However, our furniture is built to last well beyond the warranty period with proper care.

Inspection & Claims

Why Inspection at Delivery Is Important

Your signature on the delivery receipt confirms that you received your furniture in good condition. If you sign without noting damage, it becomes harder (though not impossible) to file a claim. Always:

• Inspect all boxes and packaging before signing
• Open and check items if possible
• Note ANY visible damage on the receipt before signing
• Take photos before the driver leaves

What to Write on the Delivery Receipt

Be specific. Write something like:

• "Box 1 crushed on corner"
• "Visible tear in packaging"
• "Dent on top of carton"

This protects you when filing a claim.

Claim Filing Deadlines

• Damage or missing parts: Within 48 hours of delivery
• Manufacturing defects: Within 30 days of delivery (or within warranty period for warranty claims)

Information Needed to File a Claim

Have the following ready:

• Order number
• Photos of the damage (both packaging and product)
• Copy of delivery receipt (if damage was noted)
• Brief description of the issue

Email everything to support@stampshomefurniture.com and we'll respond within 48 hours.

Questions?

Our customer support team is happy to help with any return or warranty questions. Reach us at:

Email: support@stampshomefurniture.com
Phone: (754) 219-4431
Hours: Monday–Saturday, 9 AM – 6 PM EST