The short version.
30 days to return most pieces from the date of delivery. A 25% restocking fee applies to non-defective returns. Every piece is covered by a 1–3 year limited warranty against manufacturing defects. If your piece arrives damaged, you're entitled to a full refund or replacement at no cost.
The sections below cover the return window, what can be returned, how refunds work, how to handle damage and defects, and what your warranty covers. If a question isn't answered here, email hello@stampshomefurniture.com.
Our return policy.
You have 30 days from the date of delivery to initiate a return on most pieces. Items must be in original, like-new condition in original packaging.
What can be returned.
Most items can be returned within the 30-day window — but a few categories aren't eligible. Mattresses are final sale and can only be returned for structural defects, which must be reported with photos within 12 hours of delivery. Clearance and final sale items aren't eligible for return. And any piece that shows signs of use, assembly beyond basic setup, stains, pet hair, odor, or abuse can't be accepted.
Restocking fee.
Items returned for reasons other than damage or defect carry a 25% restocking fee. This is because returned furniture can't be resold as new — we have to inspect, refurbish anything needed, and resell as open-box at a discount. The 25% covers that gap.
If you return an item within 7 days in perfect, like-new condition, you'll receive a 75% refund to your original payment method (25% restocking fee, no other deductions).
Other fees to know about.
A 2.5% credit card processing fee may be deducted from non-defective returns. When you make a purchase, we pay this fee to the card company, and it's not refunded to us when you return — on a $1,000 item, this works out to about $25.
Original shipping costs are non-refundable. If you paid for a delivery upgrade or your free shipping was a promotional value, the original shipping cost may be deducted from your refund.
Return shipping is your responsibility for non-defective returns. We cover return shipping when an item is confirmed defective or damaged.
After 30 days.
Items are no longer eligible for return after 30 days. Warranty coverage for defects still applies — see the warranty section below.
How to start a return.
Every return requires a Return Merchandise Authorization (RMA) number before anything ships back. Here's how the process works from request to refund.
- Email hello@stampshomefurniture.com with your order number and the reason for return.
- We'll issue an RMA number and send back return instructions, including the warehouse address.
- Pack the item securely in its original packaging.
- Ship the item back at your cost (or ours, if the item is confirmed defective).
- Once your return arrives and passes inspection, we'll process your refund.
Don't ship anything back without an RMA number. Unauthorized returns may be refused at the warehouse or significantly delayed.
Original packaging required.
All returns must be in the original packaging. If you've already discarded it, email us before shipping — we may still be able to help, but this could affect your refund eligibility.
Required condition for returns.
To be accepted, items must arrive in original, like-new condition, free of stains, odors, pet hair, or any visible damage. Items that arrive soiled, used, or damaged will be deemed non-returnable and may be sent back at your expense.
How refunds work.
Once your return arrives at our warehouse, we'll inspect it within 48 hours. After inspection, your refund processes to your original payment method.
Refunds typically take an additional 5–10 business days to appear on your statement, depending on your bank or card issuer. Total time from carrier pickup to money-in-account is usually 2 to 3 weeks.
What gets deducted from your refund.
Depending on the return type, the following deductions may apply.
| Return type | Deductions |
|---|---|
| Within 7 days, like-new | 25% restocking fee only |
| Non-defective return (8–30 days) | 25% restocking fee + 2.5% processing fee + original shipping |
| Defective or damaged item | No deductions — full refund or free replacement |
Canceling after shipment.
If your order has already been loaded with our delivery carrier or is en route, a $119 delivery fee will be deducted from your refund — even if your order originally qualified for free shipping. We're charged for every delivery loaded, whether it's completed or not.
Missed delivery returns.
If you confirm a delivery appointment but aren't available when the truck arrives, you may be charged a second delivery fee to reschedule. If repeated failed attempts cause the item to return to our warehouse, restocking fees and shipping costs may apply.
Exchanges.
We can process an exchange if your order hasn't yet shipped. Once an order has shipped, exchanges aren't possible — but you can return the original and place a new order.
How to request an exchange.
Email hello@stampshomefurniture.com or call (754) 219-4431 as soon as possible with your order number and the piece you'd like instead. If your order hasn't shipped yet, we'll make the swap directly.
Once an item has shipped.
It falls under our standard 30-day return policy. You would need to return the original piece (subject to restocking fee and return shipping) and place a new order for the item you want.
Damaged or defective items.
If your piece arrives damaged or has a manufacturing defect, you're entitled to a full refund or free replacement at no additional cost. The key is reporting it promptly with the right information.
Damage at delivery.
If you see damage when the driver arrives, note it on the delivery receipt before signing and take photos immediately. This is the single most important step in any damage claim — damage noted at delivery is far easier to resolve than damage discovered later. For the full delivery-day protocol, see our Shipping Policy.
Damage discovered after delivery.
If you notice damage after the driver leaves, take photos and email hello@stampshomefurniture.com within 24 hours of delivery with your order number, photos of the damage, and a brief description.
Manufacturing defects.
If your piece has a defect in construction or materials — loose joints, uneven construction, a faulty mechanism — that isn't from shipping damage, contact us within 30 days with photos. We'll send a replacement (if the item is in stock), arrange a repair, or issue a full refund. Items that show signs of abuse or misuse aren't eligible for defect returns.
Shipping damage versus manufacturing defect.
The two are handled slightly differently. Shipping damage is physical damage that occurred in transit — crushed corners, broken parts, punctures — and is usually visible on the packaging. Manufacturing defects are flaws in how the item was made, and they may not be immediately visible. Both are covered. Email us and we'll guide you through the right claim process.
Reporting deadlines at a glance:
Visible damage at delivery — note it on the delivery receipt immediately.
Damage discovered after delivery — report within 24 hours with photos.
Manufacturing defects — report within 30 days of delivery.
What happens after you report damage.
Our team reviews your photos and determines the best solution. For small components like a leg or hardware, we'll ship a replacement part. For larger issues with available stock, we'll send a full replacement within 5 business days. In some cases, a repair is more practical. If replacement isn't possible and you'd prefer not to keep the item, we'll issue a full refund.
Limited warranty.
All Stamps Home Furniture products come with a 1–3 year limited warranty against defects in materials and workmanship. The exact coverage period varies by product and is listed on each product page.
If your furniture has a manufacturing defect within the warranty period, we'll repair or replace it at no cost to you.
What's covered.
Defects in materials and workmanship under normal residential use — including structural failures, defects in construction, and manufacturing flaws that affect how the piece functions.
What's not covered.
Normal wear and tear isn't a defect. Neither are damage from misuse, accidents, or improper assembly; stains, fading, or discoloration from use; damage caused by pets; or pieces used in commercial settings (unless purchased for commercial use). Mattresses aren't covered by the standard warranty unless structurally defective and reported within 12 hours of delivery.
How to file a warranty claim.
Email hello@stampshomefurniture.com with your order number, the date of purchase, photos of the defect, and a brief description of the issue. We'll review and respond within 48 hours with next steps.
Repairs after the 30-day return window.
Items can't be returned for a refund after 30 days unless they're defective — but qualifying defects can still be repaired free of charge within the warranty period. A few things to know about post-window repairs.
- You're responsible for transporting the item to our warehouse for repair.
- You're responsible for picking the repaired item up.
- Items showing evidence of abuse or misuse aren't eligible for free repair.
Extended warranty.
We don't currently offer extended warranty plans. Our furniture is built to last well beyond the warranty period with proper care.
Filing a damage or defect claim.
A quick reference for what you need, what to write down at delivery, and what deadlines apply. The earlier and more thorough your report, the smoother the resolution.
What to note on the delivery receipt.
Be specific. A vague "damaged" is harder to substantiate than a clear note. Useful examples — "Box 1 crushed on corner," "Visible tear in packaging on top of carton," "Dent on side of box near label." Take photos before the driver leaves. This is what protects you when filing a claim.
Claim filing deadlines.
The clock matters. Damage or missing parts — within 48 hours of delivery. Manufacturing defects — within 30 days of delivery (or within the warranty period for warranty claims).
Information needed.
Have these ready when you email us: your order number, photos of the damage (both packaging and product), a copy of the delivery receipt if damage was noted, and a brief description of the issue. Email everything to hello@stampshomefurniture.com and we'll respond within 48 hours.
Questions?
Our customer hello team is happy to help with any return or warranty question. A real person reads every email, and we respond within 1 business day.
Email: hello@stampshomefurniture.com
Phone: (754) 219-4431
Hours: Monday–Saturday, 9 AM – 6 PM EST