Shipping Policy

Shipping

Free Shipping

We offer free economy shipping on all orders to the contiguous United States (48 states). This is included in your product price—no hidden fees at checkout.

Where We Ship

We currently ship to all 48 contiguous United States. We do not ship to:

• Alaska or Hawaii
• Puerto Rico or U.S. territories
• P.O. boxes or APO/FPO addresses
• International addresses

If you're outside our shipping area and interested in a piece, contact us—we may be able to arrange something.

Expedited Shipping

Furniture shipments are handled by freight carriers due to size and weight, which limits expedited options. However, if you have a time-sensitive need, contact us at [email protected] and we'll do our best to accommodate your timeline.

Shipping to Apartments or High-Rise Buildings

Yes, we ship to apartments, but please note that standard delivery is curbside or to the first dry area (like a building lobby or garage). Carriers are not required to bring furniture up stairs or into elevators. If you need inside delivery or placement, see our section on white glove delivery options.

Business Address Delivery

Yes, we ship to business addresses. Business addresses often work well for freight deliveries since someone is typically available during delivery hours. Note "commercial delivery" at checkout if prompted.

Delivery Timeframes

When Will My Order Ship?

Most orders ship within 1–5 business days after your order is placed. You'll receive a shipping confirmation email with tracking information once your order leaves our facility.

When Will My Furniture Arrive?

Typical delivery timeframes are 2–3 weeks from the date you place your order, depending on your location and product availability. Delivery estimates are shown on each product page and in your order confirmation.

Are Delivery Dates Guaranteed?

Delivery dates are estimates, not guarantees. While we work hard to meet projected timelines, factors like carrier schedules, weather, and logistics can occasionally cause delays. We'll keep you informed if anything changes with your order.

Backorder Items

If a product is temporarily out of stock, you'll be notified by email with an estimated restock date. You can choose to wait for the item or cancel that portion of your order for a full refund. Backordered items ship promptly when available.

Weekend Delivery

Most freight carriers deliver Monday through Friday during business hours. Weekend delivery is not typically available for furniture shipments. The carrier will contact you to schedule a delivery window that works for you.

Furniture Delivery

How Is Furniture Delivered?

Furniture is shipped via freight carrier due to size and weight. This is different from standard parcel delivery (like UPS or FedEx). Here's what to expect:

1. The carrier will contact you to schedule a delivery appointment
2. Delivery is typically curbside or to the first covered/dry area
3. You'll need to be present to receive, inspect, and sign for the delivery
4. The driver is not required to bring items inside your home or up stairs

What Is Curbside Delivery?

Curbside delivery means the carrier brings your furniture to the curb, driveway, or front of your building. You're responsible for moving it inside. This is the standard delivery method included with free shipping.

White Glove or Inside Delivery

We don't currently offer white glove service (inside placement and packaging removal) as a standard option. If you require this service due to accessibility needs or building requirements, contact us before ordering and we'll try to arrange it for an additional fee.

Walk-Up Apartments or Stairs

Standard delivery does not include carrying furniture up stairs or through difficult access points. Please plan to have help available on delivery day if needed. If access is a concern, reach out to us before ordering.

Assembly

Standard delivery does not include assembly. Most of our furniture requires minimal assembly (attaching legs, for example), and instructions are included with your order.

What Are Freight Carrier Deliveries Like?

Freight deliveries are different from standard package delivery:

• Scheduling: The carrier will call or email you 1–2 days before delivery to schedule a 4-hour delivery window
• Presence required: An adult (18+) must be present to sign for and inspect the delivery
• Large trucks: Freight carriers use full-size trucks that may not fit in narrow streets or driveways
• Curbside: Drivers deliver to the curb or nearest accessible point; they are not required to enter your home

Tracking Your Order

How Can I Track My Order?

Once your order ships, you'll receive an email with your tracking number and carrier information. You can use this to monitor your shipment's progress online. If you created an account at checkout, you can also log in to view your order status anytime.

Tracking Shows No Movement

It can take 24–48 hours for tracking to update after you receive your shipping confirmation. Freight shipments also update less frequently than standard packages. If you don't see movement after 3–4 business days, contact us and we'll investigate.

Tracking Says "Delivered" But I Didn't Receive My Order

Contact us immediately at [email protected] or (754) 219-4431. We'll work with the carrier to locate your shipment and resolve the issue.

Multiple Items Arriving Separately

Large orders may ship in multiple packages from different locations, arriving on different days. Check your shipping confirmation—each item will have its own tracking number. If an item shows delivered but hasn't arrived, contact us right away.

Delivery Day

What Should I Do When My Furniture Arrives?

1. Inspect before signing. Before you sign the delivery receipt, inspect all packages for visible damage (dents, tears, crushing, water damage).
2. Note any damage. If you see damage, write "DAMAGED" on the delivery receipt before signing. Take photos immediately.
3. Don't refuse delivery. Even if packaging is damaged, accept the delivery and note the damage. Refusing delivery can complicate claims and slow down replacements.
4. Open and inspect promptly. Unpack your furniture within 48 hours to check for any concealed damage. Contact us immediately if you find issues.

What If My Furniture Arrives Damaged?

Contact us within 48 hours of delivery at [email protected] with:

• Your order number
• Photos of the damage (packaging and product)
• A brief description of the issue

We'll work with you to arrange a replacement or refund. If damage was noted on the delivery receipt, this speeds up the process significantly.

What If I'm Not Home for Delivery?

An adult (18+) must be present to receive furniture deliveries. If you miss your delivery appointment, the carrier will attempt to reschedule. After multiple failed attempts, the shipment may be returned to the warehouse, which can result in additional fees or delays.

If you know you won't be available, contact the carrier directly (using the number in your shipping confirmation) to reschedule before the delivery attempt.

Can Someone Else Sign for My Delivery?

Yes. Any adult (18+) at the delivery address can sign for and accept the delivery on your behalf. Just make sure they know to inspect packages and note any visible damage.

Issues & Delays

What If My Delivery Is Delayed?

While we strive to meet all estimated delivery dates, occasional delays happen due to carrier schedules, weather, or logistics. If your order is significantly delayed:

• Check your tracking for updates
• Contact us if you need an update or have a deadline
• We'll work with the carrier to get you answers

If delays extend beyond what's reasonable, you have the option to cancel your order for a full refund.

Severe Weather or Natural Disasters

Events beyond our control—including severe weather, natural disasters, government actions, or other emergencies—may delay shipments. In these cases, your delivery date will be extended as needed. We'll communicate any known delays and work to get your order to you as soon as safely possible.

Defective Furniture (Not Shipping Damage)

If your furniture has a manufacturing defect—like a broken mechanism, structural issue, or quality problem that isn't from shipping damage—contact us within 30 days of delivery. We'll arrange a replacement or refund depending on the situation. See our full Return & Warranty Policy for details.

Canceling After Shipment

Once an order ships, it cannot be easily canceled. If you need to cancel, contact us immediately and we'll do our best to intercept the shipment. If the order has already been delivered or is too far in transit, you'll need to follow our return process. Note that shipping fees are non-refundable once a shipment is in transit.

Access Issues

If the freight truck cannot safely access your address (narrow streets, low bridges, gated communities without truck access), the carrier will contact you to arrange an alternative delivery point or schedule a smaller vehicle if possible. This may result in delays. Please let us know at checkout if you anticipate access issues.

Storage Fees

What Happens If I Miss My Delivery?

If you miss your delivery appointment and the carrier cannot reach you to reschedule, or if you repeatedly miss scheduled deliveries, the shipment may be held at a local freight terminal.

Are There Storage Fees?

Yes. If your shipment is held at a carrier terminal because it was not collected or delivery was not accepted, storage fees may apply after 3–5 business days (varies by carrier). These fees are your responsibility.

Order Changes & Cancellations

Changing Your Order

Need to change your shipping address or modify your order? Contact us as soon as possible at [email protected]. We can usually accommodate changes if your order hasn't shipped yet.

Canceling Your Order

Orders can be canceled for a full refund before they ship. Once an order has shipped, it cannot be canceled, but you may be eligible for a return under our Return & Warranty Policy.

Questions?

Our customer support team is happy to help with any shipping questions. Reach us at:

Email: [email protected]
Phone: (754) 219-4431
Hours: Monday–Saturday, 9 AM – 6 PM EST