Yes. We offer free economy shipping on all orders to the contiguous United States (48 states). This is included in your product price—no hidden fees at checkout.

We currently ship to all 48 contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, P.O. boxes, or international addresses at this time. If you're outside our shipping area and interested in a piece, contact us; we may be able to arrange something.

Not at this time. We only ship within the contiguous United States. We hope to expand internationally in the future.

Furniture shipments are handled by freight carriers due to size and weight, which limits expedited options. However, if you have a time-sensitive need, contact us at support@stampshomefurniture.com and we'll do our best to accommodate your timeline.

Yes. During checkout, you can enter a separate shipping address. Just ensure someone is available at that address to receive and inspect the delivery.

Yes, but please note that standard delivery is curbside or to the first dry area (like a building lobby or garage). Carriers are not required to bring furniture up stairs or into elevators. If you need inside delivery or placement, see our question on white glove delivery options.

Yes. Business addresses often work well for freight deliveries since someone is typically available during delivery hours. Just note this is a commercial delivery at checkout if prompted.

Most orders ship within 1–5 business days after your order is placed. You'll receive a shipping confirmation email with tracking information once your order leaves our facility.

Typical delivery timeframes are 2–3 weeks from the date you place your order, depending on your location and product availability. Delivery estimates are shown on each product page and in your order confirmation.

Here's how it breaks down:
Processing: 1–5 business days
Transit time: 5–14 business days depending on your distance from our distribution centers

Delivery dates are estimates, not guarantees. While we work hard to meet projected timelines, factors like carrier schedules, weather, and logistics can occasionally cause delays. We'll keep you informed if anything changes with your order.

If a product is temporarily out of stock, you'll be notified by email with an estimated restock date. You can choose to wait for the item or cancel that portion of your order for a full refund. Backordered items ship promptly when available.

Most freight carriers deliver Monday through Friday during business hours. Weekend delivery is not typically available for furniture shipments. The carrier will contact you to schedule a delivery window that works for you.

Furniture is shipped via freight carrier due to size and weight. This is different from standard parcel delivery (like UPS or FedEx). Here's what to expect:

1. The carrier will contact you to schedule a delivery appointment
2. Delivery is typically curbside or to the first covered/dry area
3. You'll need to be present to receive, inspect, and sign for the delivery
4. The driver is not required to bring items inside your home or up stairs

Curbside delivery means the carrier brings your furniture to the curb, driveway, or front of your building. You're responsible for moving it inside. This is the standard delivery method included with free shipping.

We don't currently offer white glove service (inside placement and packaging removal) as a standard option. If you require this service due to accessibility needs or building requirements, contact us before ordering and we'll try to arrange it for an additional fee.

Standard delivery does not include carrying furniture up stairs or through difficult access points. Please plan to have help available on delivery day if needed. If access is a concern, reach out to us before ordering.

No. Standard delivery does not include assembly. Most of our furniture requires minimal assembly (attaching legs, for example), and instructions are included with your order.

Freight deliveries are different from standard package delivery:

• Scheduling: The carrier will call or email you 1–2 days before delivery to schedule a 4-hour delivery window
• Presence required: An adult (18+) must be present to sign for and inspect the delivery
• Large trucks: Freight carriers use full-size trucks that may not fit in narrow streets or driveways
• Curbside: Drivers deliver to the curb or nearest accessible point; they are not required to enter your home
  
  

Once your order ships, you'll receive an email with your tracking number and carrier information. You can use this to monitor your shipment's progress online.

If you created an account at checkout, you can also log in to view your order status anytime.

It can take 24–48 hours for tracking to update after you receive your shipping confirmation. Freight shipments also update less frequently than standard packages. If you don't see movement after 3–4 business days, contact us and we'll investigate.

Contact us immediately at support@stampshomefurniture.com or (754) 219-4431. We'll work with the carrier to locate your shipment and resolve the issue.

Large orders may ship in multiple packages from different locations, arriving on different days. Check your shipping confirmation—each item will have its own tracking number. If an item shows delivered but hasn't arrived, contact us right away.

This is important, please follow these steps:

1. Inspect before signing. Before you sign the delivery receipt, inspect all packages for visible damage (dents, tears, crushing, water damage).
   
2. Note any damage. If you see damage, write "DAMAGED" on the delivery receipt before signing. Take photos immediately.
   
3. Don't refuse delivery. Even if packaging is damaged, accept the delivery and note the damage. Refusing delivery can complicate claims and slow down replacements.
   
4. Open and inspect promptly. Unpack your furniture within 48 hours to check for any concealed damage. Contact us immediately if you find issues.

Contact us within 48 hours of delivery at support@stampshomefurniture.com with:

• Your order number
• Photos of the damage (packaging and product)
• A brief description of the issue

We'll work with you to arrange a replacement or refund. If damage was noted on the delivery receipt, this speeds up the process significantly.

An adult (18+) must be present to receive furniture deliveries. If you miss your delivery appointment, the carrier will attempt to reschedule. After multiple failed attempts, the shipment may be returned to the warehouse, which can result in additional fees or delays.

If you know you won't be available, contact the carrier directly (using the number in your shipping confirmation) to reschedule before the delivery attempt.

Yes. Any adult (18+) at the delivery address can sign for and accept the delivery on your behalf. Just make sure they know to inspect packages and note any visible damage.

While we strive to meet all estimated delivery dates, occasional delays happen due to carrier schedules, weather, or logistics. If your order is significantly delayed:

• Check your tracking for updates
• Contact us if you need an update or have a deadline
• We'll work with the carrier to get you answers

If delays extend beyond what's reasonable, you have the option to cancel your order for a full refund.

Events beyond our control; including severe weather, natural disasters, government actions, or other emergencies—may delay shipments. In these cases, your delivery date will be extended as needed. We'll communicate any known delays and work to get your order to you as soon as safely possible.

If your furniture has a manufacturing defect; like a broken mechanism, structural issue, or quality problem that isn't from shipping damage—contact us within 30 days of delivery. We'll arrange a replacement or refund depending on the situation. See our full return policy for details.

Once an order ships, it cannot be easily canceled. If you need to cancel, contact us immediately and we'll do our best to intercept the shipment. If the order has already been delivered or is too far in transit, you'll need to follow our return process. Note that shipping fees are non-refundable once a shipment is in transit.

If the freight truck cannot safely access your address (narrow streets, low bridges, gated communities without truck access), the carrier will contact you to arrange an alternative delivery point or schedule a smaller vehicle if possible. This may result in delays. Please let us know at checkout if you anticipate access issues.

If you miss your delivery appointment and the carrier cannot reach you to reschedule, or if you repeatedly miss scheduled deliveries, the shipment may be held at a local freight terminal.

Yes. If your shipment is held at a carrier terminal because it was not collected or delivery was not accepted, storage fees may apply after 3–5 business days (varies by carrier). These fees are your responsibility. To avoid storage fees:

• Respond promptly when the carrier contacts you to schedule
• Ensure someone is available on your scheduled delivery day
• Contact the carrier immediately if you need to reschedule

We offer a 30-day return policy from the date of delivery. If you're not satisfied with your purchase, you can return it within 30 days for a refund, subject to the conditions below.

Items must be in original, like-new condition in the original packaging. Items that show signs of use, damage, stains, pet hair, or abuse cannot be accepted for return.

Can I return any item?
Most items can be returned within 30 days. However, there are some exceptions:

• Mattresses are final sale and cannot be returned unless structurally defective. Defects must be reported with photos within 12 hours of delivery.
• Clearance or final sale items (if applicable) are not eligible for return.
• Items that have been used, assembled beyond basic setup, or are not in like-new condition cannot be returned.

Yes. Items returned for reasons other than defects or damage are subject to a 25% restocking fee. This is because we cannot resell returned furniture as new.

If you return an item within 7 days in perfect, like-new condition, you'll receive a 75% refund to your original payment method.

Yes, please be aware of the following:

• Credit card processing fee (2.5%): When you make a purchase, we pay a processing fee to the credit card company. This fee is not refunded to us when you return an item, so it will be deducted from your refund. For example, on a $1,000 item, the fee would be $25, and your refund would be $975.
• Shipping costs are non-refundable: If you paid for shipping upgrades or your free shipping was a promotional value, the original shipping cost may be deducted from your refund.
• Return shipping: For non-defective returns, you are responsible for return shipping costs.

You have 30 days from the date of delivery to initiate a return. After 30 days, items are no longer eligible for return, though warranty coverage for defects still applies (see Warranty section).

To initiate a return, you must request a Return Merchandise Authorization (RMA) number before sending anything back. Here's how:

1. Email us at support@stampshomefurniture.com with your order number and reason for return
2. We'll issue an RMA number and provide return instructions
3. Pack the item securely in its original packaging
4. Ship the item back to our warehouse (you're responsible for return shipping on non-defective items)
5. Once received and inspected, we'll process your refund

Do not return items without an RMA number. Returns sent without authorization may be refused or delayed.

Yes, please be aware of the following:

• Credit card processing fee (2.5%): When you make a purchase, we pay a processing fee to the credit card company. This fee is not refunded to us when you return an item, so it will be deducted from your refund. For example, on a $1,000 item, the fee would be $25, and your refund would be $975.
• Shipping costs are non-refundable: If you paid for shipping upgrades or your free shipping was a promotional value, the original shipping cost may be deducted from your refund.
• Return shipping: For non-defective returns, you are responsible for return shipping costs.

You have 30 days from the date of delivery to initiate a return. After 30 days, items are no longer eligible for return, though warranty coverage for defects still applies (see Warranty section).

Once your return arrives at our warehouse, it will be inspected within 48 hours. After inspection, your refund will be processed to your original payment method. Depending on your bank or credit card issuer, it may take an additional 5–10 business days for the credit to appear on your statement.

Depending on your situation, the following may be deducted:

• Non-defective return - 25% restocking fee + 2.5% processing fee + original shipping cost
• Return within 7 days (like-new) - 25% restocking fee + 2.5% processing fee
• Defective/damaged item - No deductions (full refund or replacement)

Yes. If your item arrived damaged or has a manufacturing defect, you're entitled to a full refund or free replacement at no additional cost to you.

If your order has already been loaded with our delivery carrier or is en route, a $119 delivery fee will be deducted from your refund; even if your order originally qualified for free shipping. This is because we're charged for every delivery loaded, regardless of whether it's completed.

If you confirm a delivery appointment but are unavailable when the truck arrives, you may be charged a second delivery fee to reschedule. If the item is returned to our warehouse due to failed delivery attempts, restocking fees and shipping costs may apply.

We're happy to process an exchange if your order has not yet shipped. Once an order ships, exchanges are no longer possible; you would need to return the item under our standard return policy and place a new order.

Contact us as soon as possible at support@stampshomefurniture.com or (754) 219-4431 with your order number and the item you'd like instead. If your order hasn't shipped, we'll make the swap.

No. Once an item has shipped, it falls under our 30-day return policy. You would need to return the original item (subject to restocking fees and return shipping costs) and place a new order for the item you want.

We're sorry if this happens, contact us right away and we'll make it right. Here's what to do:

1. At delivery: Inspect all packaging before signing. If you see visible damage, note it on the delivery receipt before signing.
2. After delivery: If you notice damage after the driver leaves, take photos and email them to support@stampshomefurniture.com within 24 hours of delivery.
3. We'll assess the damage and arrange a replacement or repair.

If your furniture has a defect in construction or materials (not from shipping damage), contact us within 30 days with photos of the issue. We'll either:

• Send a replacement (if the item is in stock)
• Arrange a repair
• Issue a full refund

Items must not show signs of abuse or misuse to qualify for defect returns.

• Shipping damage: Physical damage that occurred during transit (crushed corners, broken parts, punctures). Usually visible on packaging.
• Manufacturing defect: A flaw in how the item was made (loose joints, uneven construction, faulty mechanisms). May not be immediately visible.

Both are covered, but the claims process differs slightly. Contact us and we'll guide you through it.

Our team will assess your photos and determine the best solution:

• Replacement part: If a small component is damaged (leg, hardware, etc.), we'll ship a replacement part.
• Full replacement: If the item is readily available, we'll send a new one within 5 business days.
• Repair: In some cases, a repair may be more practical.
• Refund: If replacement isn't possible and you prefer not to keep the item, we'll issue a full refund.

• Visible damage at delivery: Note it on the delivery receipt immediately.
• Damage discovered after delivery: Report within 24 hours with photos.
• Defects in construction: Report within 30 days of delivery.

Reporting promptly helps us resolve your issue faster and ensures your claim is processed smoothly.

Yes. All Stamps Home Furniture products come with a 1-year limited warranty covering defects in materials and workmanship. If your furniture has a manufacturing defect within one year of purchase, we'll repair or replace it at no charge.

The warranty covers:

• Defects in materials
• Defects in workmanship/construction
• Structural failures under normal use

The warranty does not cover:

• Normal wear and tear
• Damage from misuse, abuse, or accidents
• Damage from improper assembly or modifications
• Stains, fading, or discoloration from use
• Damage caused by pets
• Items used commercially (unless purchased for commercial use)
• Mattresses (unless structurally defective, reported within 12 hours of delivery)

Email support@stampshomefurniture.com with:

• Your order number
• Date of purchase
• Photos of the defect
• A brief description of the issue

We'll review your claim and respond within 48 hours with next steps.

Yes. While items cannot be returned for a refund after 30 days (unless defective), we offer free repair for qualifying issues within the warranty period. Please note:

• You are responsible for transporting the item to our warehouse for repair
• You are responsible for picking up the repaired item
• Items showing evidence of abuse or misuse are not eligible for free repair

We don't currently offer extended warranty plans. However, our furniture is built to last well beyond the warranty period with proper care.

Your signature on the delivery receipt confirms that you received your furniture in good condition. If you sign without noting damage, it becomes harder (though not impossible) to file a claim. Always:

• Inspect all boxes and packaging before signing
• Open and check items if possible
• Note ANY visible damage on the receipt before signing
• Take photos before the driver leaves

Be specific. Write something like:

• "Box 1 crushed on corner"
• "Visible tear in packaging"
• "Dent on top of carton"

This protects you when filing a claim.

• Damage or missing parts: Within 48 hours of delivery
• Manufacturing defects: Within 30 days of delivery (or within warranty period for warranty claims)

Have the following ready:

• Order number
• Photos of the damage (both packaging and product)
• Copy of delivery receipt (if damage was noted)
• Brief description of the issue

Email everything to support@stampshomefurniture.com and we'll respond within 48 hours.