The short version.
Free shipping on every order to the contiguous 48 states. Most orders arrive in 2–3 weeks. Furniture moves by specialized freight carriers — different from standard parcel delivery — and you'll get a call to schedule a delivery window before your piece arrives.
The sections below cover where we ship, how the timing works, the delivery tiers available, and what to do on delivery day. If a question isn't answered here, email hello@stampshomefurniture.com and we'll help.
Where we ship.
The contiguous 48 United States — the continental US, but not Alaska, Hawaii, Puerto Rico, US territories, or international addresses.
We also can't ship to PO boxes or APO/FPO addresses. Furniture needs a physical address where a freight truck can park and where an adult can receive the delivery in person.
If you're outside our shipping area but interested in a particular piece, email hello@stampshomefurniture.com. We can sometimes work something out for the right situation.
How long it takes.
Most orders take 2–3 weeks from the day you order to the day it arrives, broken into two phases.
Processing.
Processing takes 1–5 business days after you place your order — the time we spend confirming, packing, and handing your piece to the carrier. You'll receive a shipping confirmation by email once it leaves us.
Transit.
Transit takes 5–14 business days, depending on your distance from our distribution centers. The carrier reaches out 1–2 days before delivery to schedule a 4-hour window that works for you.
Estimates, not guarantees.
Delivery dates are estimates. Weather, carrier schedules, and logistics can shift timing, and we'll let you know if anything changes with your order.
Backordered items.
If something's temporarily out of stock, you'll get an email with an estimated restock date. You can choose to wait or cancel that portion of the order for a full refund. Backordered pieces ship promptly when they become available.
Weekend delivery.
Freight carriers operate Monday through Friday during business hours. Weekend delivery isn't typically available for furniture shipments.
Three ways to receive your order.
Three delivery tiers, depending on how much help you want when the truck arrives. Front Door is included free on every order. Enhanced and Premium are paid upgrades, available on truck delivery items.
Front Door Delivery — free.
Standard on every order. The freight carrier brings your furniture to the curb, driveway, or front-of-building entrance — to the outside of your home, on the ground level. You're responsible for moving it inside from there. No assembly, no in-home placement, no packaging removal.
Enhanced Delivery — $99.
Available on truck delivery items. The carrier brings your piece into the room of your choice, on any floor. A two-person team handles the move, and light unpacking is included. Assembly and packaging removal aren't part of this tier.
Premium Delivery — $159.
Also for truck delivery items. Everything Enhanced includes, plus full setup of your piece — attaching legs, installing hardware, and placing it where you want it. Best for larger pieces or buildings with difficult access.
Choose your tier at checkout. Front Door is selected by default. If you'd like Enhanced or Premium on an eligible item, you can upgrade before placing your order. Once an order has shipped, the tier can't be changed.
What freight delivery looks like.
Furniture moves by freight, not by parcel carriers like UPS or FedEx. A few things to know that don't apply to regular package shipping.
Scheduling.
The carrier contacts you 1–2 days before delivery to schedule a 4-hour window. You don't have to wait at home all day, but you do need to be there for the window. An adult 18 or older must be present to receive, inspect, and sign for the shipment.
Curbside by default.
Standard Front Door delivery brings your piece to the curb, driveway, or front-of-building — the first dry area accessible to the carrier. Drivers aren't required to carry furniture up stairs, through difficult access points, or into your home. That's what Enhanced and Premium are for.
Apartments and high-rises.
Yes, we ship to apartments. Standard delivery brings your piece to the curb or to the first dry area, which is usually a building lobby or garage. If you need inside placement above the ground floor, choose Enhanced or Premium at checkout.
Business addresses.
These often work well for freight, since someone is typically around during delivery hours. Note "commercial delivery" at checkout if you're prompted.
Access issues.
Freight trucks are full-size and may not fit in narrow streets, low-clearance driveways, or gated communities without truck access. If access is tight, let us know at checkout or email us before ordering — we'll work with the carrier to arrange an alternative.
Assembly.
Standard delivery doesn't include assembly. Most of our furniture requires only minor assembly — attaching legs is typical — and instructions come with your order. Premium delivery covers full setup if you'd rather not handle it yourself.
Delivery day & damage.
What to do when the truck arrives, and what happens if something's wrong with your piece. This is the most important section on the page — please read it before your delivery.
Inspect before you sign.
The driver will wait while you check. Look at the boxes, the corners, and any visible surfaces for damage — dents, tears, crushing, water marks. If anything looks wrong, follow the steps below before signing the delivery receipt.
- Note the damage. Write "DAMAGED" on the delivery receipt before signing, and describe what you see briefly.
- Take photos immediately. Photograph both the packaging and any visible damage to the product.
- Don't refuse the shipment. Accept the delivery and note the damage. Refusing complicates claims and slows down replacements.
- Unpack within 48 hours. Check for any concealed damage and contact us right away if you find issues.
If your piece arrives damaged, email hello@stampshomefurniture.com within 48 hours with your order number, photos of the damage (packaging and product), and a brief description. We'll assess and arrange a replacement, repair, or refund at no cost to you. Damage noted on the delivery receipt is far easier to resolve than damage discovered later.
If you can't be home.
An adult over 18 must be present to receive the shipment. If you know you won't be available for your scheduled window, contact the carrier directly (the number is in your shipping confirmation) to reschedule before the delivery attempt. After multiple missed attempts, the shipment may be returned to the warehouse — and additional fees can apply.
Can someone else sign for me?
Yes. Any adult at the delivery address can sign on your behalf — just make sure they know to inspect the piece for visible damage before signing.
Missing parts.
If hardware or components are missing from your order, email us with your order number and a description of what you're short. We'll ship replacements as quickly as possible.
Tracking your order.
Once your order ships, you'll receive an email with tracking information you can use to monitor its progress online.
Tracking shows no movement.
It can take 24–48 hours for tracking to update after you receive your shipping confirmation. Freight shipments also update less frequently than standard packages. If you don't see movement after 3–4 business days, email hello@stampshomefurniture.com and we'll investigate.
Tracking says "delivered" but it isn't here.
Email or call us right away — hello@stampshomefurniture.com or (754) 219-4431. We'll work with the carrier to locate your shipment and resolve the issue.
Multiple items arriving separately.
Large orders may ship in multiple shipments from different locations and arrive on different days. Each piece has its own tracking number in your shipping confirmation.
Missed deliveries.
If you miss your delivery appointment and the carrier can't reach you to reschedule, or if you repeatedly miss scheduled deliveries, your shipment may be held at a local freight terminal.
Carriers typically begin charging storage fees after 3–5 business days at the terminal, and the exact amount varies by carrier. These fees are the customer's responsibility.
To avoid storage fees: respond promptly when the carrier contacts you to schedule, make sure someone is available on your scheduled delivery day, and contact the carrier directly if you need to reschedule before the appointment.
Order changes & cancellations.
Need to change a shipping address or modify an order? Reach out as soon as you can — the earlier we hear, the easier it is.
Changing your order.
Email hello@stampshomefurniture.com as soon as possible. We can usually accommodate changes within 24 hours of order placement. After that, your piece may already be in processing and changes get harder. Once shipped, address changes typically aren't possible.
Canceling your order.
Orders can be canceled for a full refund before they ship. Once an order has shipped, it can't be canceled — but you may be eligible for a return under our Return & Warranty Policy. Note that shipping fees are non-refundable once a shipment is in transit.
Returns & warranty in brief.
Full details live on their own page — here's the short version, so you have it in context.
You have 30 days from the date of delivery to return most pieces in original packaging and like-new condition. Non-defective returns carry a 25% restocking fee, and return freight is the customer's responsibility unless the item is confirmed defective.
Every piece is covered by a 1–3 year limited warranty against manufacturing defects in materials and workmanship. The exact coverage period is listed on each product page.
For the complete terms, see our Return & Warranty Policy.
Questions?
Our customer hello team is happy to help with any shipping question. A real person reads every email, and we respond within 1 business day.
Email: hello@stampshomefurniture.com
Phone: (754) 219-4431
Hours: Monday–Saturday, 9 AM – 6 PM EST