Skip to content

ENJOY FREE SHIPPING ON ALL ORDERS

SUMMER SALE! UP TO 50% OFF WITH CODE 'SUMMER'

At Stamps Home Furniture, we value your satisfaction and strive to provide high-quality products and services. Below is our detailed refund policy to ensure transparency and clarity regarding returns and refunds.

Return Eligibility

Return and refund applications must be filed within 30 days from the delivery date.

We do not accept non-defective remorse returns. All sales are final unless the product is defective or damaged upon arrival.

If an item is delivered damaged or defective, you are eligible for a return. You will need to return the item and Stamps Home Furniture will cover the cost of the return shipping label.

If your order arrives with incorrect or missing items, please contact us within 30 days of delivery for assistance. 

Return Process

Contact our customer support team at support@stampshomefurniture.com or through your account on our website to initiate a return. Provide your order number and details of the issue.

Once your return request is approved, you will receive a return authorization and instructions on how to return the item.

Stamps Home Furniture is responsible for the cost of return shipping unless the item was received damaged or defective.

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. 

Refunds

If your return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within a certain number of days.

Partial refunds may be granted in certain situations, such as when an item is not in its original condition, is damaged or missing parts for reasons not due to our error.

Gift cards and certain other items are non-refundable.

Special Cases

If your order is damaged in transit, you can request a refund. The compensation will be determined based on the specific situation of the order.

If a package is returned to us due to an incorrect shipping address provided at the time of order, the customer will be responsible for any losses incurred.

If the transit time exceeds the estimated delivery time by 10 days or more, and there is no proof of delivery, please contact us for resolution. Compensation will be based on the outcome of the claim filed with the logistics provider.

Contact Information

If you have any questions about our return and refund policy, please contact us:

Email: support@stampshomefurniture.com
Phone: (909) 294-7861

We are committed to providing excellent customer service and will do our best to resolve any issues that may arise.

By shopping with Stamps Home Furniture, you agree to the terms outlined in this refund policy. We appreciate your business and are here to help ensure a positive shopping experience.

FAQs

How do I initiate a return?

To initiate a return, please contact our customer support team at support@stampshomefurniture.com or through your account on our website. Provide your order number and details of the issue. Once your return request is approved, you will receive a return authorization and instructions on how to return the item.

Who pays for return shipping?

Stamps Home Furniture will cover the cost of return shipping if the item was received damaged or defective. In other cases, the customer is responsible for the cost of return shipping.

How long do I have to return an item?

Return and refund applications must be filed within 30 days from the delivery date. After this period, returns will not be accepted.

Can I return an item if I change my mind?

We do not accept non-defective remorse returns. All sales are final unless the product is defective or damaged upon arrival.

What if my order arrives damaged or defective?

If an item is delivered damaged or defective, you are eligible for a return. You will need to return the item, and Stamps Home Furniture will cover the cost of the return shipping label.

Please contact us via email at support@stampshomefurniture.com or by phone at (909) 294-7861 to expedite this process.

What if my order is incorrect or missing items?

If your order arrives with incorrect or missing items, please contact us within 30 days of delivery for assistance. We will work to resolve the issue promptly.

How long does it take to process a refund?

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will process your refund, and a credit will automatically be applied to your original method of payment within a certain number of days.

Are there any items that are non-refundable?

Yes, gift cards and certain other items are non-refundable.

What if my order is damaged in transit?

If your order is damaged in transit, you can request a refund. The compensation will be determined based on the specific situation of the order.

What if my package is returned to sender?

If a package is returned to us due to an incorrect shipping address provided at the time of order, the customer will be responsible for any losses incurred.

What if my order is delayed in transit?

If the transit time exceeds the estimated delivery time by 10 days or more, and there is no proof of delivery, please contact us for resolution. Compensation will be based on the outcome of the claim filed with the logistics provider.

How can I contact customer support?

If you have any questions about our return and refund policy, please contact us via email at support@stampshomefurniture.com or by phone at (909) 294-7861. Our customer support team is committed to providing excellent service and will do their best to resolve any issues that may arise.

Free US Shipping No Extra Costs
Easy Returns Return with Ease
1-Year Warranty Quality Guaranteed