Alouette Sofa

At Stamps Home Furniture, we are committed to providing a seamless and satisfying shopping experience. This shipping policy outlines the entire process from order processing to delivery, ensuring transparency at every step. Orders are processed promptly, typically within 1 to 2 business days following the purchase. Once processed, customers receive an email notification confirming the shipment, along with tracking information to monitor the journey of their order. It is essential to review this confirmation email carefully; if any details are incorrect, customers must contact support at support@stampshomefurniture.com as soon as possible to update their order. Requests for modifications, including address changes or cancellations, should be made within 24 hours of placing the order. After this window, modifications may not be possible due to order processing and fulfillment. SHIPPING AND DELIVERY Stamps Home Furniture offers a variety of shipping methods to accommodate different delivery needs. At checkout, customers can select the option that best suits them: Economy Shipping (5 to 8 business days) – Free of charge. Standard Shipping (3 to 4 business days) – $360.00. Express Shipping (1 to 2 business days) – $528.00. White Glove Shipping (with Assembly) – $1,100.00. White Glove Shipping includes professional assembly and placement of furniture in the desired space. The shipping costs for Express, Standard, and White Glove services are calculated at checkout. At this time, Stamps Home Furniture only ships within the United States. International shipping is not available, and any orders placed for delivery outside of the U.S. will be canceled and refunded. While we strive to meet estimated delivery timeframes, external factors such as holidays, severe weather, or unforeseen logistical delays may impact shipping schedules. We appreciate our customers’ patience in such circumstances. TRACKING AND DELIVERY UPDATES Upon shipment, an email is sent with tracking details that allow customers to monitor their package’s progress via the carrier’s website. If tracking updates are not visible for more than seven business days, customers should contact support@stampshomefurniture.com for further assistance. If an order does not arrive within 10 business days beyond the estimated delivery window, our support team can initiate an investigation with the carrier. In cases where the carrier is unable to provide proof of delivery, resolution options, including refunds or replacements, may be considered based on the claims process. DAMAGED SHIPMENTS AND CLAIMS While every precaution is taken to package items securely, damages during transit may occur. If an item arrives damaged, customers must report the issue within 48 hours of delivery. The report should include: Photos of the damaged product and packaging. A screenshot of the tracking information as proof of delivery. Each damage claim is assessed individually. Depending on the nature and extent of the damage, a resolution may include a replacement, a refund, or another suitable form of compensation. Compensation decisions are made based on the impact of the damage on the item’s functionality. EXTENDED DELIVERY DELAYS If actual transit time exceeds the estimated delivery period by more than 10 days and proof of delivery is unavailable, customers should contact support immediately. A claim will be filed with the shipping provider, and a resolution will be determined accordingly. For all inquiries related to shipping, delivery concerns, or assistance with tracking, customers may reach out via email at support@stampshomefurniture.com or call us at (909) 294-7861. Our customer support team is available to assist with any concerns regarding shipments and order fulfillment. Thank you for choosing Stamps Home Furniture. We are committed to providing a smooth and reliable delivery experience for every purchase.